We endeavour to do our absolute utmost to ensure you are happy with your treatment and your experience with us.

In the event that you have any cause for complaint our aim is to resolve your issue as swiftly as possible, with goodwill and to your satisfaction. To assist us in doing this, in the first instance, please speak to one of our Patient Advisors or your clinician to seek to resolve the issue. To maintain patient confidentiality you will be seen in a private area of the practice.

If your issue remains unresolved please speak to the Practice Manager on 01743 34 34 33 who will gather all the facts and respond within 3 working days.

For the full copy of our complaints procedure please contact the Practice Manager.

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